Shipping & Returns

• Delivery area: we deliver everywhere in the UAE.
• Delivery cost: AED 20, or free on orders over AED 350.
• Processing: orders are usually processed within 1–2 business days. You'll get tracking details by email, SMS or WhatsApp once your order ships.
• Payment: credit/debit card, cash on delivery, or Tabby – pay in 4 with no interest and no fees.
• Cancellations: you can cancel within 12 hours of placing your order.
• Returns: if an item arrives damaged, or you believe it is not original, contact us within 5 days of delivery with photos and we'll replace or refund it. Other returns must be unused, unopened and in the original packaging.
• Need help? WhatsApp us on +971 58 884 4078 or email [email protected].

At Olala Gallery Gifts and Perfumes, we are dedicated to ensuring that your orders are delivered promptly and efficiently. Our delivery policy outlines the procedures and terms related to the shipment and delivery of your purchases. Please take a moment to review our delivery policy to better understand our commitments to you.

Order Processing Time:

1. Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation carefully to ensure accuracy.

2. Processing Time: Orders are typically processed within 1-2 business days. During this time, we prepare your items for shipment and verify their quality.

Shipping Methods:

1. Shipping Options: We offer various shipping methods to suit your preferences. The available options and estimated delivery times will be displayed during the checkout process.

2. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the items in your order. You will see the shipping cost at checkout before completing your purchase.

Delivery Times:

1. Estimated Delivery: The estimated delivery time for your order depends on the shipping method you choose and your location. Please note that delivery times may vary due to external factors such as weather conditions and carrier delays.

2. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email or sms or Whatsapp with details.

Delivery Address:

1. Accurate Information: Please ensure that you provide us with accurate and complete delivery information, including your shipping address and contact details. Any inaccuracies may result in delayed delivery or non-delivery.

Delivery Attempts:

1. Delivery Attempts: Our carriers will attempt to deliver your order to the provided address. If no one is available to receive the delivery, they may leave a notice or attempt re-delivery.

2. Undeliverable Addresses: If an address is determined to be undeliverable by our carriers, we will attempt to contact you to resolve the issue. Additional shipping charges may apply for address corrections or re-shipments.

Lost or Damaged Items:

1. Lost Items: In the rare event that an item is lost in transit, please contact our customer support team, and we will work to resolve the issue promptly.

2. Damaged Items: If your order arrives damaged, please contact us with clear photos of the damaged items and packaging. We will assist you in filing a claim with the carrier and arranging for a replacement or refund.

Contact Information:

If you have any questions or concerns about our delivery policy or the status of your order, please contact our customer support team at [email protected]

Thank you for choosing Olala Gallery Gifts and Perfumes. We strive to provide you with a seamless and reliable shopping experience, and your satisfaction is our priority.

At Olala Gallery Gifts and Perfumes, we strive to ensure your satisfaction with every purchase. Our return policy is designed to make the return process straightforward and fair for our valued customers. Please take a moment to review our return policy to understand the procedures and conditions.

Return Eligibility:

1. Originality Proof: We will accept returns for items that are not original or are determined to be counterfeit. To be eligible for a refund, you must provide clear and substantial evidence supporting your claim. This may include photographs, product descriptions, or any relevant information demonstrating the item's inauthenticity.

2. Damaged Items: If your order arrives damaged, please contact us immediately. We will arrange for a return and replacement of the damaged item at no additional cost to you.

Return Conditions:

1. Original Condition: Returned items must be in their original, unused, and unopened condition, with all original packaging, tags, and labels intact.

Return Process:

1. Contact Us: If you wish to initiate a return, please contact our customer support team via email or the contact form on our website. Include your order number, the reason for the return, and any relevant details.

2. Return Authorization: Our team will review your request and provide you with instructions for returning the item. Please wait for our authorization before sending the product back.

3. Packaging: Carefully package the item you are returning, ensuring it is well protected to prevent further damage during transit.

4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). We recommend using a trackable and insured shipping method.

Refund Process:

1. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.

2. Refund or Replacement: If the return is approved, we will process a refund to the original payment method used for the purchase or arrange for a replacement of the damaged item, as applicable.

At Olala Gallery Gifts and Perfumes, we are committed to providing our customers with high-quality and genuine products. If you believe that the item you have received is not original or authentic, we are here to assist you. Please read our refund policy carefully to understand the steps and conditions for requesting a refund.

Conditions for Refund Eligibility:

1. Proof of Inauthenticity: To be eligible for a refund, you must provide clear and substantial evidence that the product you received is not original or is counterfeit. This may include photographs, product descriptions, or any other relevant information that supports your claim.

2. Time Limit: You must submit your refund request within 5 days of receiving the item. Requests made after this period may not be considered.

How to Request a Refund:

1. Contact Us: Please reach out to our customer support team via email or the contact form on our website. Provide your order number, a detailed description of the issue, and the evidence of inauthenticity.

2. Review Process: Our team will carefully review your request and the provided evidence. We may request additional information if necessary.

3. Decision: Once your request has been reviewed, we will notify you of our decision regarding your refund within a reasonable timeframe.

Refund Options:

If your refund request is approved, we offer the following options:

1. Full Refund: You will receive a full refund of the purchase price, including any shipping charges, to the original payment method used for the purchase.

2. Replacement: In some cases, we may offer a replacement of the item, subject to availability.

Non-Refundable Items:

Please note that certain items may not be eligible for a refund, including but not limited to:

• Personalized or customized items.
• Items that have been used, damaged, or altered after delivery.
• Items returned without the original packaging and tags.

Contact Information:

If you have any questions or concerns about our refund policy or the eligibility of a specific item for a refund, please contact our customer support team at [email protected]

We value your trust and are dedicated to providing a hassle-free shopping experience. Thank you for choosing Olala Gallery Gifts and Perfumes.

At Olala Gallery Gifts and Perfumes, we understand that circumstances may arise where you need to cancel an order. We strive to provide a transparent and fair cancellation policy for our customers. Please read our cancellation policy carefully to understand the procedures and conditions for cancelling an order.

Order Cancellation Conditions:

1. Cancellation Window: You can request to cancel an order within 12 hours of placing it. After this period, your order may have already been processed and prepared for shipment.

2. Custom or Personalized Items: Please note that orders for custom or personalized items cannot be canceled once they have entered the production process. These orders are considered final.

How to Request an Order Cancellation:

1. Contact Us: To request an order cancellation, please reach out to our customer support team via email or the contact form on our website. Include your order number and a brief explanation of the reason for cancellation.

2. Confirmation: Our team will review your request and send you a confirmation email once the cancellation is approved. Please allow a reasonable amount of time for us to process your request.

Refund for Cancelled Orders:

If your order cancellation request is approved and the cancellation is confirmed within the specified time frame, you will receive a refund as follows:

• If you paid for the order online, the refund will be processed to the original payment method used for the purchase.

• If you selected a cash-on-delivery payment method, the order will simply be canceled, and there will be no payment due.

Non-Cancelable Items:

Please be aware that certain items may not be eligible for cancellation, including:

• Custom or personalized items once production has started.
• Perishable or time-sensitive items.
• Orders that have already been shipped or are in transit.

Contact Information:

If you have any questions or concerns about our cancellation policy or the cancellation of a specific order, please contact our customer support team at [email protected].

We appreciate your understanding and cooperation in adhering to our cancellation policy. We aim to provide you with the best possible shopping experience at Olala Gallery Gifts and Perfumes.